Lesson 1
How trust starts
Recognizing the first signals of trust.
Start2 Micro-lessons
Micro lesson 1
First impressionsMicro lesson 2
Small promisesLesson 2
Actions and reliability
How consistency shapes trust.
Start2 Micro-lessons
Micro lesson 1
Being consistentMicro lesson 2
When excuses appearLesson 3
Breaking and repairing trust
Understanding damage and recovery.
Start2 Micro-lessons
Micro lesson 1
Losing trustMicro lesson 2
Repairing trust