Lesson 1Understanding TriggersIdentify what triggers conflicts and how to recognize them early.Start2 Micro-lessonsMicro lesson 1Identifying Early SignsMicro lesson 2Understanding Emotional Triggers
Lesson 2Managing ReactionsLearn to manage your reactions to maintain control.Start2 Micro-lessonsMicro lesson 1Controlling Immediate ReactionsMicro lesson 2Balancing Emotional Responses
Lesson 3Choosing the Right StrategyDecide on the best strategy to de-escalate a situation.Start2 Micro-lessonsMicro lesson 1Evaluating Strategy OptionsMicro lesson 2Implementing the Chosen Strategy